This Privacy Policy explains how your personal information is collected, stored, handled and kept safe by MALT Jewellery, hereinafter also referred to as “we”, “us” and “our”. All personal information about you is kept on a secure server and we will never share any details about you without your permission.
This Privacy Policy is applicable to all visitors to the Website and should be read in conjunction with our Terms of Service. By visiting and using our Website, you acknowledge and accept the practices outlined in this Privacy Policy.
1. WHAT IS PERSONAL INFORMATION?
Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth shopping experience at maltjewellery.co.uk, we collect the following personal information about you:
Name
Date of birth
Billing and delivery address
Telephone number
Email address*
Items ordered
*We also collect your email address when you opt in to join our newsletter.
2. WHEN ELSE MAY MY INFORMATION GET COLLECTED?
Information regarding your visit to maltjewellery.co.uk may be collected by MALT Jewellery, or third-party advertising providers. This includes:
Your geographical location
Your browser
Your device type
How you were referred to us
Search terms you used to get to us
What you browsed on the Website
How long you stayed on the Website for
3. USE OF COOKIES
Our Website uses cookies to identify your computer and recognise you from other users. They are used to improve your experience.
In common with many other website operators, we may use standard technology called “cookies” on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our Website. Cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.
Most browsers automatically accept cookies, but you can usually change your browser settings to prevent cookies being stored. However, if you do turn cookies off, this will limit the service that we are able to provide to you.
Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the “key” that, once you’re signed in, is associated with this information. However, if you would prefer to restrict, block or delete cookies from our Website – or any other website – you can do so from your browser settings. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
4. INFORMATION COLLECTED
Some cookies collect information about browsing and purchasing behaviour when you access this Website from the same computer or device. This includes information about pages viewed, products purchased and your journey around the Website. We do not use cookies to collect or record your name, address or other contact details.
5. GOOGLE ANALYTICS
When someone visits maltjewellery.co.uk, we use the Google Analytics service to collect standard internet log information and details of visitor behaviour patterns. We do this to find out information such as the number of visitors to the various pages of the site. This information is processed anonymously; no visitors can be personally identified using this log information. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our Website.
6. MAILING LIST
We collect personal information as part of the registration process for our email newsletter. We use that information to:
- tell you about things you’ve asked us to tell you about
- contact you if we need to obtain or provide additional information
- check our records are correct
- check every now and then that you’re happy and satisfied
We don’t rent, sell or otherwise provide email lists to other organisations or businesses.
We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our newsletter. For more information, please see MailChimp’s privacy policy. You can unsubscribe from general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at
7. FACEBOOK ADS (CONVERSION TRACKING FACEBOOK PIXEL)
This Website uses the Facebook (Meta) pixel: a small piece of JavaScript code that’s added to the Website in order to optimise ads, report on the success of advertising campaigns across devices and target ads to the audience. It sends information about your browsing session through HTTP headers to Facebook, including the IP address, information about the web browser, page location, document, referrer and web browser user agent. Pixel-specific data includes pixel ID and Facebook cookie data to connect this data to our Facebook ad account and to make a match to a person known by Facebook. Facebook checks whether the person has previously seen or interacted with an ad from our account or if the person matches an audience rule and prepares an analytics report, which contains anonymised or aggregated data. Facebook keeps the information collected from the pixel for 180 days and stores the data collected in its production data centres in the USA and Sweden. Facebook supports the DAA’s AdChoices which enables users to opt out of behavioural advertising. You can check the corresponding settings and opt out from the Facebook pixel at optout.aboutads.info. You can also learn more about why you’re seeing an ad through Facebook’s Ad preferences.
8. HOW DO WE USE YOUR PERSONAL INFORMATION?
We want you to have an amazing shopping experience at maltjewellery.co.uk so we use your personal information to make it easy for you to browse and place an order.
We may use your information to process your order, involving taking payment details and finding out where to deliver your jewellery. Our postal and courier services have access to your delivery address in order to be able to dispatch your jewellery to your chosen address.
Information regarding your visit to maltjewellery.co.uk, including what you’ve browsed or bought, is used to improve your experience on our Website.
We may also contact you via the following channels:
Email:
We will email you once an order has been placed to remind you of what has been ordered and confirm that your order has been received. A further email is sent by maltjewellery.co.uk to let you know your order has been dispatched.
We send newsletters to customers and individuals who have given us permission to contact them in this regard. These are used to inform you about new launches, sales/special offers and information we think you’ll find interesting and/or useful. It’s easy to stop receiving these newsletters by clicking on the “unsubscribe” button found at the bottom of each email we send.
By placing an order as a guest, your email will not be added to our database and therefore you will not be contacted with MALT Jewellery news, updates and special offers. However, if you would like to hear more from us, simply subscribe to our mailing list here.
Phone:
If there’s an issue with your order or we need to refund/take any further payments, we may need to call you on the phone. If you’re a winner of a competition, we’ll use your personal details to notify you that you’ve won a prize.
Post:
Marketing communications may be sent by post if we have had your permission. If you’d like us to stop sending these to you, please notify us via email to info@maltjewellery.co.uk with your full name, door number and postcode.
Social media:
If you contact us via social media, we will respond via the same channel or move to email if we feel this would be a better way to handle your enquiry.
9. WHAT ARE YOUR RIGHTS?
With regards to the processing of your data, you have a number of rights. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:
(a) Right to access. If you ask us, we shall confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
(b) Right to rectification. If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we shall inform them of the correction where possible. If you ask us, and where possible and lawful to do so, we shall also inform you with whom we shared your personal data so you can contact them directly.
(c) Right to erasure. You may ask us to delete or remove your personal data, for example, where our legal basis for the processing is your consent and you withdraw consent. If we shared your data with others, we shall inform them of the erasure where possible. If you ask us, and where possible and lawful to do so, we shall also inform you with whom we shared your personal data with so you can contact them directly. We may continue processing personal data where this is necessary due to a legitimate interest in doing so on our part.
(d) Right to restrict processing. You may ask us to restrict or “block” the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We shall tell you before we lift any restriction on processing. If we shared your personal data with others, we shall inform them of the restriction where possible. If you ask us, and where possible and lawful to do so, we shall also inform you with whom we shared your personal data so you can contact them directly.
(e) Right to data portability. You have the right to obtain your personal data from us that you consented to give us or that was provided to us as a prerequisite of our contract with you. We shall provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
(f) Right to object. You may ask us at any time to stop processing your personal data, and we shall do so:
(i) if we are relying on a legitimate interest to process your personal data – unless we demonstrate compelling legitimate grounds for the processing; or
(ii) if we are processing your personal data for direct marketing.
(g) Right to withdraw consent. If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This shall not affect the lawfulness of the processing of your data undertaken before we received notice of your withdrawal of consent.
(h) Right to lodge a complaint with the data protection authority. If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear such concerns (you may find EU Data Protection Authorities’ contact information here).
You can make a request to exercise any of these rights pertaining to the processing of your data by sending an email to info@maltjewellery.com or submitting a contact form and we shall come back to you within 30 days.
If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at www.ico.org.uk or on 0303 123 1113.
